Refund policy

Thank you for shopping with Hobby Box Depot.

We want you to be fully satisfied with your purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original packaging

  • The item must be in the same condition as received

  • Proof of purchase is required

  • Return request must be made within 30 days of delivery

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Digital or downloadable products

  • Items marked as final sale

  • Customized or personalized products

Return Process

To start a return, contact us at:

Email: support@hobbybox-depot.shop
Phone: +1 775-985-0961

Please include your order number and reason for return. Once approved, return instructions will be provided.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.

Contact Information

Hobby Box Depot
791 Art Ct, Marion, South Carolina 29571, United States
Email: support@hobbybox-depot.shop
Phone: +1 775-985-0961